Shipping Policy
At Velzora, we are committed to delivering your pet gadgets and accessories as quickly and safely as possible.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders are not processed or shipped on weekends or public holidays.
- You will receive a confirmation email once your order has been placed.
Shipping Times
Estimated delivery times may vary depending on your location:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 5–12 business days
- Australia: 7–15 business days
- Other International Locations: 7–20 business days
Please note that shipping times are estimates and may be affected by customs clearance, weather conditions, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your package's progress.
Shipping Costs
Shipping costs are calculated at checkout. We may also offer free shipping promotions on selected orders or during special events.
Delayed or Lost Packages
While we work with reliable shipping partners, delays can occasionally occur. If your package appears lost or significantly delayed, please contact our support team and we will assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Velzora is not responsible for orders shipped to incorrect addresses provided at checkout.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging so we can assist you.